import issues with svg files

This topic has 12 replies, 2 voices, and was last updated 1 month, 1 week ago by Nicolas.

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March 6, 2026 at 10:52 am #270

Nicolas
Participant

Hello, I’m experiencing import issues that seem to be related to the demo SVG files. How can I import them? Here is the error log from the import.
Thanks in advance.
Nicolas

Log :
[ERROR] Failed to import “footer-logo” (Fichier média)
[ERROR] Failed to import “home-heading” (Fichier média)
[ERROR] Failed to import “icon-tent” (Fichier média)
[ERROR] Failed to import “icon-cottage” (Fichier média)
[ERROR] Failed to import “icon-mountains” (Fichier média)
[ERROR] Failed to import “icon-barbecue” (Fichier média)
[ERROR] Failed to import “icon-camper” (Fichier média)
[ERROR] Failed to import “icon-trail-map” (Fichier média)
[ERROR] Failed to import “about-bg” (Fichier média)
[ERROR] Failed to import “icon-about-expert-staff” (Fichier média)
[ERROR] Failed to import “icon-about-beautiful-location” (Fichier média)
[ERROR] Failed to import “icon-about-exciting-activities” (Fichier média)
[ERROR] Failed to import “icon-about-community-spirit” (Fichier média)
[ERROR] Failed to import “icon-about-wild-camp-life” (Fichier média)
[ERROR] Failed to import “icon-about-closer-to-nature” (Fichier média)
[ERROR] Failed to import “icon-air-condition” (Fichier média)
[ERROR] Failed to import “icon-barbeque” (Fichier média)
[ERROR] Failed to import “icon-double-bed” (Fichier média)
[ERROR] Failed to import “icon-fridge” (Fichier média)
[ERROR] Failed to import “icon-internet” (Fichier média)
[ERROR] Failed to import “icon-microwave” (Fichier média)
[ERROR] Failed to import “icon-parking” (Fichier média)
[ERROR] Failed to import “icon-shower” (Fichier média)
[ERROR] Failed to import “icon-wardrobe” (Fichier média)
[ERROR] Failed to import “icon-campfires” (Fichier média)
[ERROR] Failed to import “icon-montain-biking” (Fichier média)
[ERROR] Failed to import “icon-montain-hiking” (Fichier média)
[ERROR] Failed to import “icon-wildlife-watching” (Fichier média)
[ERROR] Failed to import “icon-phone” (Fichier média)
[ERROR] Failed to import “icon-email” (Fichier média)
[ERROR] Failed to import “icon-location” (Fichier média)
[ERROR] Failed to import “logo-adventa” (Fichier média)
[ERROR] Failed to import “logo-travelo” (Fichier média)
[ERROR] Failed to import “logo-happy-trails” (Fichier média)
[ERROR] Failed to import “logo-pinescape” (Fichier média)
[ERROR] Failed to import “logo-nature-nomads” (Fichier média)
[ERROR] Failed to import “home-bg” (Fichier média)
[ERROR] Failed to import “logo” (Fichier média)

March 6, 2026 at 10:56 am #271

TigriWeb
Keymaster

Hello Nicolas,

The import errors are happening because the required SVG plugin wasn’t installed or activated. Our demo import relies on it to handle SVG files like footer-logo, home-heading, icon-tent, etc.

Please make sure the required SVG plugin (e.g., Safe SVG) is installed and active, then try the import again — it should work without errors.

Best regards,
TigriWeb Team

March 6, 2026 at 11:17 am #272

Nicolas
Participant

(Hi) again,
The Safe SVG plugin was already installed and activated during the import. I tried the import again and I’m still getting the same errors. However, I had deactivated the Mailchimp plugin because I’m using MailPoet, but I don’t think that’s related.
Thanks for your help.
Nicolas

March 6, 2026 at 11:30 am #273

TigriWeb
Keymaster

Could you create a user “administrator” and send access to the admin panel to the email – tw-dev@tigriweb.dev ?

Best regards,
TigriWeb Team

March 6, 2026 at 11:40 am #274

Nicolas
Participant

The administrator account has been created; you should have received an automatic email. You need to add the “?access” parameter at the end of the URL to access the administration area.
Nicolas

March 6, 2026 at 11:53 am #275

TigriWeb
Keymaster

Could you please remove the ?access parameter temporarily so we can check if the import issue is related to that security layer?

Best regards,
TigriWeb Team

March 6, 2026 at 12:00 pm #276
TigriWeb
Keymaster
And Enable debugging:
```
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_DISPLAY', false );
define( 'WP_DEBUG_LOG', true );
```
Best regards,
TigriWeb Team
March 6, 2026 at 1:31 pm #277

Nicolas
Participant

Ok, it’s done.
Thanks
Nicolas

March 6, 2026 at 1:59 pm #278

Nicolas
Participant

Another detail that might help you: during the first import, I had unchecked the installation of WooCommerce. I thought the accommodation listings were custom posts.
Nicolas

March 6, 2026 at 2:00 pm #279
TigriWeb
Keymaster
Okay, something seems to have changed since the last update. I also tried it on my staging site and had the same issue.

This code should help — add it to your functions.php before the import:
```
add_filter( 'upload_mimes', function ( $mimes ) {
	$mimes['svg'] = 'image/svg+xml';

	return $mimes;
} );
```
P.S. I got blocked by “Protection par ParFeu · Acantic”, IP 185.5.218.15.
I added a debugging plugin there — it can be removed..))

Best regards,
TigriWeb Team
March 6, 2026 at 2:12 pm #280

Nicolas
Participant

Thank you, I’ve just redone an import using the filter you sent me in functions.php and it worked. However, do I need to keep this filter in place permanently, or can I remove it? The Safe SVG plugin should be enough, right? Thanks for getting back to me.
Nicolas

March 6, 2026 at 2:14 pm #281

TigriWeb
Keymaster

Great to hear it worked! You don’t need to keep the filter permanently — it was only needed to allow SVG uploads during the import. Once the import is done, you can safely remove it.

Yes, the Safe SVG plugin is enough for ongoing SVG uploads and handling.

Best regards,
TigriWeb Team

March 6, 2026 at 2:16 pm #282

Nicolas
Participant

OK, thank you very much for your quick response.
Nicolas
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